Are you already using «IVR» system?

Service IVR ( Interactive Voice Response) ) - a system of voice notifications and responses, the service converts voice to text, automated voice surveys, acceptance and distribution of calls and voice IVR menu, you can zakazatkotorye company "rapport". Most IVR is used as the transaction information to support or replace the SMS-information. The platform for IVR-notification contact center is much more economical.

AUTOMATIC INFORMATION SOFTWARE IVR:

  • Automated conducting outbound telephone campaigns;

  • >Use pre-recorded mp3 files / automatic generation of voice from text online;

  • Send an SMS or eMail-messages to the subscriber during or after a call / when not dialing;

  • The service is designed for quick informing customers about upcoming promotions, events, states the account, confirm the order of the goods, etc .;

  • Use of services to reduce the burden on the telephone lines and significantly reduce personnel costs.

CONVERTS VOICE TO TEXT USING THE IVR:

  • Speech recognition - translating what was said in the text of on-line or off-line mode;

  • The self-learning system integrated dictionaries;

  • Semantic analysis - the definition and allocation of meaning in sentences;

IVR voice menu management - automation of processing incoming and outgoing calls by creating voice systems:

  • Collection of information / awareness;

  • Conducting surveys and questionnaires;

  • Change service parameters;

  • Order of services / products;

  • Providing automated telephone information to subscribers.

Submit a request for IVR CALCULATION RK

QUALITY ASSESSMENT BY IVR:

The service can be implemented in two ways:

  • The platform automatically dials the specified user and invites him to evaluate the quality of the service or product being audited.

  • Feedback can be collected and incoming calls from subscribers.

The test results in on-line mode, enter the customer in a consistent format to it.

  • Development of flexible call scenarios;

  • Operational receiving feedback;

  • Switching to the operator of the contact center;

  • Record a voice response.

WHERE AND WHEN USED IVR:

Examples of customer information through the IVR-service Rapporto:

  • A reminder of the coming time of payment;

  • Informing about the change terms of service;

  • Information about the schedule of work and address of the nearest branches;

  • Information on current promotions and special offers;

  • Congratulations on your birthday and other holidays.

BENEFITS FOR THE COMPANY IVR

  1. Cost-effective and automated solution that reduces costs: the maintenance of call-centers and the time spent on sales development specialists;

  2. Bulk calls;

  3. Make additional sales for you;

  4. Quickly conducts surveys and studies;

  5. Notifies customers;

  6. Allows you to make the order;

  7. Increases profits;

  8. Pay only for the actual number of subscribers listened seconds;

  9. Integration with any CRM system;

  10. Secure communication channel corresponding to 152 of the Federal Law "On Personal Data Protection", which is certified by the FSC and FSTEC.

Submit a request for IVR CALCULATION RK

LISTEN TO AN EXAMPLE IVR COMMUNICATIONS

Congratulations and customer awareness of the gift to the HB

Confirmation of the subscriber unsubscribe from mailings

COST OF SERVICES IN THE SERVICE IVR

Call direction in relation to the System The cost of 1 second IVR-compound in rubles. with 18% VAT Note
Incoming call from a subscriber 0,05 Billing is per minute
Outgoing call on the federal numbers of subscribers of Russian mobile operato from 0,05 Billing is per second
Outgoing call to fixed (city) numbe 0,16* Billing is per second in Moscow

*Subscribers in the Moscow region.

Recording IVR from 1 000 rub., It takes 2-3 business days.

Cost allocation number that begins with 495/499/8800 - separately

Submit a request for IVR CALCULATION RK

HOW TO START WORK WITH SERVICE IVR?

To get a quote system answerphone voice, leave a request, please contact us by phone 8 (495) 107-90-94 or write a letter. Be sure that the IVR system will be reliable and uninterrupted assistant in the development of your business!

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